A dental office answering service that is HIPPA Compliant is an absolute must in present times. As you know, any communication from your patients to your office has to be in compliance with the guidelines of HIPAA. HIPPA-compliant answering services protect you legally and protects your patients’ privacy.

Whether it’s a simple message that needs to be taken, or an emergency that requires immediate handling, our trained staff ensures the issue is communicated quickly. Your patients deserve the best attention possible! Healthcare privacy rights are as important to us as they are to your in-house staff. Our agents are trained in HIPAA compliance and the tradition of privacy required in the dental office seamlessly.

For urgent calls requiring immediate action, our dentist answering service agents will immediately transfer the call directly to your on-call doctor. You set the protocol that defines what constitutes an urgent call during account setup. You have access to our powerful, web-based on-call scheduler so you can set or change hours for your on-call personnel in real time from anywhere with Internet access.

Here’s how we can serve your dental office:
Appointment scheduling and confirmation
Proper and prompt routing of emergency messages
Accurate message-taking and rapid dispatch
Efficiently processing messages through multiple means (i.e. telephone, e-mail, internet, voice mail, and secure wireless devices)
Dental Call Processing Applications
Physician’s Offices, Clinics and Medical Services
Consult Faxing to Office for Verification and Staff Processing
Customized Message Dispatching
Encrypted Messaging
Appointment Setting, Cancellations and Confirmations
Off-Premise Services — Help Wanted, Computer Applications, Written Report Testing
Form Completion — Claims, Applications and Pre-Office Admittance

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