Legal/ Law offices benefit from utilizing an answering service like Billie Clark’s Answering Service because they receive a very high volume of non-client-related calls. Our professionally trained operators can help any law office by taking over some or all of the inbound telephone lines during the day. When you are with a client, you don’t want to be interrupted, but you also don’t want to miss the call from an existing or potential new client.

Our services are particularly useful for small law offices where there may be only one or two attorneys handling the entire client base. Larger firms find our services useful after hours, during regular hours when their staff is unavailable to answer the phone, or as a method of cutting costs by reducing the number of employees needed to handle incoming calls.

Here’s how we can serve your legal office:

• Offering callers basic information about your practice
• Taking messages with enough information for you to judge the importance of the call
• Connecting emergency calls through directly to an attorney
• Scheduling appointments

More than just answering an service. Whether you’re on the West Coast, East Coast or someplace in between, our friendly, well-trained staff is ready to extend our award winning service to meet your needs!

We pride ourselves in the quality and technology we offer in San Diego and throughout the nation. We are not just an “answering service” to our clients, we are an extension of your business, whatever that may be. Be confident that you will never have to miss a call or opportunity again!

At Billie Clark’s Answering Service, we understand that providing 24/7 support to your customers and potential clients is crucial to maximizing your bottom line. Our skilled representatives respond immediately and professionally to your client’s service requests. Even your most demanding customers will be pleased with how quickly and confidently our customer service agents answer your calls. Because our phone protocols are customizable by you and your business, your clients will be treated as if they’re talking to you or your company directly. We supplement our industry-leading service with cutting-edge technology to ensure that your heating and cooling business is always at the front of the pack.

Here’s how we can serve your heating and cooling business:

• Scheduling appointments
• Dispatching emergencies
• Opening service tickets
• On-call scheduling
• Custom reporting of your calls (down to the last detail)
• 24/7/365 service

If you are running an HVAC company, you probably know how important your HVAC services are to your community. You will be constantly getting calls asking for your services for heating and air conditioning issues, heat pumps needing service, or needing new HVAC equipment. Contractors are also probably calling you as they need HVAC contractors for new installs for new homes being built. We know how important it is to capture every lead. Contact us today to find out more!

Have or manage a Plumbing company? At Billie Clark’s Answering Service, we understand that providing 24/7 support to your customers and potential clients is crucial to maximizing your bottom line. Our skilled representatives respond immediately and professionally to your service requests. Even your most demanding customers will be pleased with how quickly and confidently our customer service agents answer your calls. Our phone systems are 100% customizable by you and your business, so your clients will be treated as if they’re talking to you or your company directly. We supplement our industry-leading service with cutting-edge technology to ensure that your plumbing business is always at the front of the pack.

Here’s how we can serve your plumbing business:

• Scheduling Appointments
• Dispatching emergencies
• Opening service tickets
• On-call scheduling
• Custom reporting of your calls down to the last detail
• 24/7/365 service

Have questions? Call us or fill out Contact form!

More than just answering an service. Whether you’re on the West Coast, East Coast or someplace in between, our friendly, well-trained staff is ready to extend our award winning service to meet your needs!

We pride ourselves in the quality and technology we offer in San Diego and throughout the nation. We are not just an “answering service” to our clients, we are an extension of your business, whatever that may be. Be confident that you will never have to miss a call or opportunity again!

Run a real estate company? Billie Clark’s Answering Service provides the live expertise and automated communications you need to succeed in the real estate industry. Our courteous customer experience representatives are specially trained, and our proven cloud-based tools help you handle leasing and maintenance calls, capture new leasing opportunities, boost revenue, and increase operational efficiencies. We provide 24/7 365 days a year answering services. Our services provide you with the piece of mind of never missing a call or opportunity again.

We understand that buying a home or other property is a major decision, and we’re dedicated to helping real estate professionals keep in touch with owners ready to sell and buyers ready to purchase. Our knowledgeable operators are trained in the nuances of your industry.

Here’s how we can serve your real estate business:

• Handling overflow and after-hour calls around the clock
• Locating your on-call technicians & dispatching them at any time
• Allowing you to always be in contact with your clientele, no matter where you are
• Taking incoming calls for an open house or showing
• Interfacing with your web-based calendar to schedule, cancel, and confirm your appointments
• And more!

Let us know you want to learn more by submitting a Contact form.

Billie Clark’s Answering Service’s property management trained operators to provide worry-free property management services to your residential property owners by offering exceptional 24/7 customer service. When a property emergency strikes occupants, they expect to reach a live voice when they dial your number. That’s what we are here for! We will answer the call day or night and follow the instructions you have put in place with us to correctly direct the callers.

When an emergency call arrives, we will dispatch the message to your on-call personnel based on customizable contact methods, escalating the message until it is received. You save time and money and let your on-call staff focus only on real emergency calls, and we will send any less critical office messages later via fax, email, or any manner you prefer.

We are able to take calls related to:

• Water leaks / pipe breaks
• No hot water
• No heat
• No air conditioning
• Inoperable toilets
• Refrigerator / appliance malfunction
• Elevator problems
• Sink backups
• Lock-outs
• Noise complaints
• Broken Window/Door/Latch
• No electricity
• Daytime office calls and rental inquiries
• And more!

No time? No problem! We have your phones covered day or night 24/7 365 days a year. Contact us today for more information!

A medical/ healthcare answering service that is HIPPA Compliant is an absolute must in present times. Any communication to or from your patients to or from your office have to be in compliance with the guidelines of HIPAA. HIPPA compliant answering services protects you legally and protects your patients’ privacy.

All of our technology and software is state of the art with proven effectiveness in integrating with your current systems. Our dedicated, professionally trained staff will provide you with unparalleled support in all your healthcare answering services needs. All personal health information (PHI) will be protected in accordance with HIPAA guidelines.

Here’s how we can serve your medical practice:

• Answering calls live 24/7 or just when you need us.
• Scheduling appointments and confirmations
• Patient-satisfaction surveys
• Virtual medical receptionist
• Ad response and tracking
• Medical Call Processing Applications
• Physician’s Offices, Clinics and Medical Services
• Consult Faxing to Office for Verification and Staff Processing
• Customized Message Dispatching
• Encrypted Messaging
• Appointment Setting, Cancellations and Confirmations
• Off-Premise Services — Help Wanted, Computer Applications, Written Report Testing
• Form Completion — Claims, Applications and Pre-Office Admittance
• After hours coverage

Even though your doors may be closed for the day or even the weekend. That doesn’t mean customers or clients will stop calling! With our after hours answering service, we take calls and capture leads after hours so you don’t miss out on important opportunities.

Ready to find out more or set up your account? Contact us today.

A dental office answering service that is HIPPA Compliant is an absolute must in present times. As you know, any communication from your patients to your office has to be in compliance with the guidelines of HIPAA. HIPPA-compliant answering services protect you legally and protects your patients’ privacy.

Whether it’s a simple message that needs to be taken, or an emergency that requires immediate handling, our trained staff ensures the issue is communicated quickly. Your patients deserve the best attention possible! Healthcare privacy rights are as important to us as they are to your in-house staff. Our agents are trained in HIPAA compliance and the tradition of privacy required in the dental office seamlessly.

For urgent calls requiring immediate action, our dentist answering service agents will immediately transfer the call directly to your on-call doctor. You set the protocol that defines what constitutes an urgent call during account setup. You have access to our powerful, web-based on-call scheduler so you can set or change hours for your on-call personnel in real time from anywhere with Internet access.

• Here’s how we can serve your dental office:
• Appointment scheduling and confirmation
• Proper and prompt routing of emergency messages
• Accurate message-taking and rapid dispatch
• Efficiently processing messages through multiple means (i.e. telephone, e-mail, internet, voice mail, and secure wireless devices)
• Dental Call Processing Applications
• Physician’s Offices, Clinics and Medical Services
• Consult Faxing to Office for Verification and Staff Processing
• Customized Message Dispatching
• Encrypted Messaging
• Appointment Setting, Cancellations and Confirmations
• Off-Premise Services — Help Wanted, Computer Applications, Written Report Testing
• Form Completion — Claims, Applications and Pre-Office Admittance

Send us a message to learn more!

Restaurant reservations are almost guaranteed to customers. When customers call to make a reservation, they’ve already decided they want to come to your restaurant, but if your staff is busy and can’t get to the ringing phone, the customer may move on to their next choice. We can be there to answer every call to make sure you don’t lose a single customer who wants to visit your restaurant. Reservations can be extremely important during your peak or busy times and can mean the difference between a good or bad review. Having a system set up to capture every call can make your establishment stand out. The busier you are, the less time you and your staff have to answer the phone, and the more need to have reservations available. This is where we come in. We can handle your reservations for you exactly how you would have taken them.

Our system is set up with highly trained staff members who strive to be the best in customer service. You can feel confident that we are handling your reservations in the most professional manner.

We can offer you:

• Reservation requests
• Cancellations
• Hours and location questions
• And more!

Whether you are a big restaurant or a small ma and pa diner, we can take care of your reservation needs.

Ready to speak with someone about setting up an account or have questions? Call us or submit a message in our contact form!

Restaurant hospitality services can get very busy, especially during peak hours and holiday seasons! That means you or your staff have less availability to answer the phone. So we’ll take the calls for you so you can focus on the most important part of your job—providing excellent service and making your patrons happy. We have specially trained staff that can handle your calls the way YOU would handle your calls. So, no need to worry about how your customers are being taken care of.

Here’s how we can serve your restaurant:

• Taking reservations
• Taking food and beverage orders
• Dispatching deliveries
• Giving information about menu items
• And much more!

Our highly trained operators will answer your phone quickly and courteously in your customized fashion. We’ll obtain the information you need from the calling party, then, according to your instructions, get that information to you so that you can follow up with your customers and clients. Completely customizable to your standards of professionalism. We treat your clients the way you would treat your clients.

From bilingual services, taking messages, to connecting you directly to your clients, and everything in-between, we do it all!

Have questions? Contact us today!